Returns & Refund Policy
1. While we try to deliver our products between 2-3 days, in some rare occasions the product might be delivered a little late. But we have never taken more than 7 days to deliver.
2. We will accept returns & refund with no questions asked if the request for return is filed within 10 days of the date of delivery of the product. The only condition is that the seal should not be tampered.
3. In the event a Customer is dissatisfied with the quality of the food items, the Customer shall NOT be entitled to seek cancellation or refund of the billed amounts. However, we will take special efforts to know what caused the dissatisfaction and try to guide the Customer further.
4. If there is any shortfall in delivery or the food items such as they had spilled/or were damaged, the Customer is entitled to a refund after a investigation in the same. Please inform us of such happenings within 3 days of the delivery of the product. Allow us 10 days to look into the matter.
5. After mutual agreement of refund of payment, we will reverse the payment in the same mode the customer has paid. Such refund shall be fulfilled in 7 working days from the date of mutual agreement.
Cancellation Policy
1. While there is no option for a customer to cancel the order on their own, you can get in touch with us by contacting us as soon as possible. As long as your order has not been processed, we can cancel it. In such a case we will refund any payments already made by you for the order.
2. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. No Pickles for you!
3. While we at mum made it try our level best that our products reach to our people in the fastest possible time & in the best condition, there are some things that are out of our control. mum made it is not liable to any such delays that is beyond our control.
